Shopping Information
What are the shipping methods available?
Most often used for shipping will be USPS, unless otherwise requested.
How Long Will It Take To Get My Package?
Depending on when the order is placed, it should only take 2-4 days. If I am at a festival it will take a bit longer than usual.
Do You Ship Internationally?
International shipping is offered and will be done by request. The customer will be responsible for any shipping and any additional charges related.
Payment Information
What Payment Methods Are Accepted?
I use Square to handle transactions. Because of this there are a few options for payment, such as credit/debt card, Google Pay, Apple Pay and even a CashApp option.
Is Buying On-Line Safe?
Purchasing online is as safe as the websites you are purchasing through. Using recognizable sites and payment methods helps to avoid unsafe websites. With the use of something like Square for my Shop page, I am keep a well known company to handle sensitive data such as credit card information.
Orders and Returns
How do I place an Order?
To be able to place an order, you must use the link at the top of the page that will redirect you to my Square Shop. I use this to simplify the process overall.
Do I need an account to place an order?
An account is not necessary to place an order, but is recommended to make possible interactions in the future easier. Such as the possibility of needing to return or exchange an order.
Who should I to contact if I have any queries?
Please contact me through email here: info@anewdye.com. Or if we meet in person through text/call using my business card.
How Can I Cancel Or Change My Order?
It is done through the Square Shop page. Please reach out as quickly as possible about any order changes or cancellations and we will do our best to help in anyway possible.
How Do I Track My Order?
Yes, that easily done using the Square website to find your recent order and the tracking information provided with it.
How Can I Return a Product?
Product returns are easy, please reach out about any return or concern you have with your order and we will work to make it right.